Understand your engagement style. Apply it to your customers.
This interactive experience helps you explore how you prefer to be engaged - and then flips the script to help you apply that same behavioral lens to real-world past-due customer scenarios. See how different mindsets respond to different strategies—and learn how behavioral science can drive better outcomes, one decision at a time.
Just like you have preferences for how you receive reminders or resolve issues, your past-due customers have distinct mindsets and behaviors that shape how they respond.
Understanding these differences allows you to tailor outreach in a way that feels supportive, not generic, driving stronger outcomes, building loyalty, and increasing long-term customer value.
Each of the following questions presents a real-world scenario of a past due customer.
Your task: choose the approach that best fits each customer's mindset and behavioral tendencies.
What should you do?
Outstanding! You've achieved the highest level of behavioral science mastery...
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